Background

When The Wave Condominium sought to upgrade their technology as part of a $10 million dollar restoration project, the management team understood the value of implementing an integrated property management lifestyle software. With the continuing evolution in technology and resident demand and expectations, The Wave Condominium chose Converged Control software to manage their operations and administrative tasks so that the management team and staff could focus on their residents to provide concierge-like service. Benefits included:

• Modified back office system to meet the needs of the property, including real-time integration with the accounting system, tenant-screening integration, and county records integration

• Website portal for residents to access information and amenities

• Reliability and flexibility from Converged Control support team

Challenges

The Wave Condominium realized the need to upgrade their operations and administration technology not only as a process change, but as a lifestyle change. The management team pursued a software that not only integrated the historical and current property and resident data, but a software that could be modified to fit the developing needs of the property and residents. While there were many software options available, modification and reliability at a low cost was most important to The Wave Condominium.

Converged Services
Solution

By choosing Converged Control, The Wave Condominium immediately saw the benefits not only of Converged software, but also the support and training that was available to their management team. Throughout the process, Converged Control ensured that the management team’s and staff’s needs were met by the implementation of the software.  Not only was this entire implementation completed in less than a month, but the management team was impressed by how Converged Control accommodated all of their requests and the ease of use for access control, package tracking, violations, emergency notices to residents and custom modules.

Converged Control’s proven integrated property management lifestyle software provides cost-saving and time-saving solutions for the management team and staff of The Wave Condominium. Operational and administrative tasks that would previously take a day to complete have been decreased to a few hours. Additionally, with the launch of the website portal, residents can easily and quickly find important information on the association, amenities and announcements.

The Wave Condominium is assured that the valuable partnership with Converged Control will continue to benefit both the management team and staff, as well as the residents and guests.